Collect or have your attorney/court send all legal documents to UCI along with your Intake payment. You are welcome to mail them to us as well or drop them off and put them in the secure mail box at our office. This is primarily a psychotherapy office and there is no receptionist.
You are welcome to leave the envelope in the waiting room, put it in the mail box, or in the blue drop box. Please do not knock on the door, begin opening doors and entering therapy sessions and disturbing our work. We will not be able to speak with you at the time that you drop this off or likely answer your questions either. Please ask questions via email and we will return your email.
Once you have provided all documents, and paid your intake appointment fee, we can schedule the intake session, usually within 48 hours when we have all of the documents and the payment. Make a Payment. Each party will submit their own documents separately and conduct their own Intake appointment. Please don't anticipate that the other person will supply all the documents and therefore you don't need to provide them.
Once Intake is complete with all participants a monthly visitation schedule will be developed and agreed upon.
Payment is made in advance to hold the timeframes as the visits begin and continue. Payment for each visit is expected a week in advance of the visit. We schedule visitation through email so that we all have copies of our communication and can refer back to the times and dates we have agreed upon. We do not have the ability to respond to phone calls and inquiries other than through email. Please check the FAQ's page to have many of your questions answered.
Frequently Asked Questions (FAQ's)
1. What is important about SV?
Many parents and children who are separated or divorcing need help from a neutral third party to facilitate or monitor visitation between a parent and child. This is important, particularly in situations when emotions are running high between parents; in more volatile situations where you may have safety concerns for you or your child; or when continued contact between a parent and their child is upheld and ordered by a judge, and when considering your children's best interest regarding visitation issues.
2. What is the difference between supervised visitation and monitored exchange?
Supervised visitation is between a parent and child held at a neutral location. They are closely monitored by a member of our supervised visitation staff who may intervene when necessary to ensure parent/child interactions are safe and healthy.
A monitored exchange occurs when both parents meet together, or at separate times, with a monitor at UCI to exchange their children for their scheduled visitation/custody time. The neutral location is at the UCI offices. Staggered pick-up and drop-off times can be arranged so that the parents do not have to come in contact with one another. The actual exchange is monitored by our supervised visitation staff who attempt to ease the process for the children.
A monitored communication occurs when a visitation monitor supervises a phone call between a parent and their child, being monitored through conference calling or SKYPE or similar provider.
3. What is the difference between supervised visitation and therapeutic supervised visitation?
Supervised visitation is the most basic level of visitation where a trained visitation monitor observes the visit between a parent and child and redirects as necessary to ensure safety and security for the child.
Therapeutic supervised visitation, however, is provided by a trained visitation monitor who is also a licensed mental health professional who provides redirection and education regarding appropriate parenting skills, and parent-child interaction. Therapeutic supervised visitation is preferred when there are allegations, or substantiated abuse, of a child by the visiting parent; when there is a significant history of violence or criminal activity by the visiting parent; or significant mental health/substance abuse concerns for the child or visiting parent.
Therapeutic supervised visitation is not therapy and does not replace an adult or child's therapist. A therapeutic supervised visitation monitor will work with a client's therapist to provide services consistent with that client's therapeutic goals.
4. When should I consider utilizing Supervised Visitation?
Supervised visitations may be useful in situations where the non-custodial parent:
has had nonexistent or limited visitation time with his/her child(ren);
wants to allow the child(ren) a slow transition into a relationship with themselves;
is experiencing resistance from the other parent to allow for unsupervised visitations.
Therapeutic supervised visitations may be useful in situations where the non-custodial parent:
is working on improving their parenting skills;
may have a drug or alcohol abuse problem, mental health issues or stability in other aspects of life;
has been abusive or has had trouble controlling anger; or
may have been involved in inappropriate behavior with the child(ren).
Monitored exchanges/communications may be useful in any of the situations described above, particularly when:
the non-custodial parent has completed treatment and is ready for unsupervised visits;
when parents separate and engage in conflict with one another in front of their child(ren);
when there is a history of domestic violence between parents.
may have been involved in inappropriate behavior with the child.
5.How do I get started?
Most people find the services at UCI through referrals from the courts, attorneys, mediators, various family services, child protective services or through on-line searches. You may contact us at firstname.lastname@example.org to ask about what our program may be able to do for you.
Paperwork is also found on the website www.uppercircle.com under the Supervised Visitation tab, or click on this link to take you directly to it, Intake Paperwork. You may also provide the paperwork to your attorney or mediator and complete the Intake paperwork.
6. Do you provide off-site visitation?
At this time, all supervised visitations are done on-site at Upper Circle Inc. offices. No offsite visitations are available at this time. Monitored exchanges are offered at our office as well.
7. Who can come to the scheduled visits?
Only custodial and non-custodial parents who have completed an intake can come to a scheduled visit. In order for someone other than a custodial or non-custodial parent to be present in the visitation, prior written approval documenting mutual agreement between the parents or via a court order is necessary. If someone else wants visitation they will need to complete their own Intake appointment and complete all the necessary paperwork. This is sometimes the case with other family members who would like visitation.
8. Will I have contact with the other parent or participant?
Arrival and departure times are staggered for parents at the center to avoid contact between parents. We also have policies and procedures for parking lot behaviors for participants and/or those transporting them to the visits in order to prevent contact between the two parties. We believe it is important for parents and family members/friends to behave in a mature pleasant manner when visitation and exchanges are taking place to minimize the tension and anxiety which might otherwise be communicated to the children.
9. What if my child(ren) refuses to participate in the visits?
UCI reserves the right to stop a visit prior to its occurrence or while in progress if in the good-faith judgment of its staff a child(ren) is persistent with severe resistance to the visits. Please view the brochure on steps to help your children participate in visitation, there are key points for both parents in making this process work for the adults, but more importantly, the children.
10. What arethe methods used to provide referrals to UCI for services?
Most referrals are received via an attorney for one of the parents, the court that is addressing the needs of the parents, as well as self-referrals from parents who are interested in services.
11. What are the fees for services at UCI?
Each parent is required to schedule an intake appointment to go over necessary paperwork and to ensure that s/he understands UCI's Supervised Visitation Program policies and procedures prior to visits taking place.
Initial intake appointment is $100 (per participant);
Child Orientation: $100 per hour;
Therapeutic Supervised Visitations: $100/hour;
Monitored Exchanges: $45
Copies of Visitation Notes $5 per page
$75 for one hour visit
$125 for a two hour visit
$165 for a three hour visit
There are various other fees for verbal, written and electronic communications that are required/requested of UCI staff per the fee agreements.
12. How is payment handled and arranged?
The cost of supervised visits, if not outlined in a court order or other prior fee agreement which is provided to UCI, will be split 50/50 between both parentsand due one week PRIOR to the time of service for visitation. For Intake appointments you will need to include your payment with your paperwork or pay through Paypal, Charge Card or cash before the appointment is scheduled.
Each parent will be 100% responsible for their individual communications, whether verbal, written, or electronic, with UCI staff that each participant initiates or requires. Each parent will be 100% responsible for the writing of any reports or the reading of any reports or summaries that each participant initiates or requests of UCI staff. Payment can be made on-line through our website, Make a Payment.
13. Are these services covered by my insurance plan?
Fees for supervised visitation services are not covered by insurance companies or insurance plans as they are not a medical process or procedure.
14. What is Upper Circle and why are you called this name?
There are two conjoined circles, the lower circle is abuse, criminality, poor choices, the upper circle is health, wellness, and good choices. It has been our hope that people will move themselves into the Upper Circle by making healthy choices and living a responsible life.